608.201.3311 (between 9 a.m. and 9 p.m. CST)
Please let us know and we can include a handwritten note and will gift wrap for free! Please leave gifting instructions in the "Comments" section as you go through the Shopping Cart.
Orders will be filled and shipped within 10 business days. Most orders ship within 5 business days but during busy times (holidays!) it may take the full 10 business days to ship your order to you. Pigtail Pals uses 2-3 day Priority Mail through USPS. Overseas orders are sent First Class.
Customer Service Statement:
PPBB takes enormous pride in our work and our products, so it is important to us that you are 100% satisfied with the items we send you. If there is a problem with your item, at any time, please contact us for a replacement or refund.
Refund, Returns and Cancellation Policies:
We are dedicated to providing an excellent product and will address any concerns immediately. Please contact us at firstname.lastname@example.org to let us know that you need to exchange a size or return all/part of your order. We will accept returned merchandise that has not been worn or washed. Shipping fees on returned items is not included in the credit. Pigtail Pals is not responsible for returned shipping fees, but will cover shipping to send an exchanged item back to you. Please notify us immediately if your purchase was damaged in shipping.It is important to include *your contact info* with your return, and mail to:
Pigtail Pals, LLC
1303 W State Street
Janesville WI 53546
PPBB is committed to being a socially responsible company. Every decision we make takes into account what message our actions send to children, what impact our actions have on our customers, and what size footprint our actions will leave on our environment. The following are examples of PPBB Social Responsibility with Product Production:
Our tees are made sweatshop, child-labor free.
We use local vendors whenever possible.
Our marketing materials are always recyclable.
Our shipping and packaging materials are post-consumer content and always recyclable.
PPBB takes pride in supporting our local community, our nation, our world. PPBB endeavors to teach children that with success comes the ability and responsibility to help others. We regularly partner with kid-positive organizations to donate funds or product to assist with their work. PPBB also make regular gift package donations from our Full of Awesome line to hospitalized children and children fighting serious illness.